Privacy policy

Last updated: January 28, 2026

Essentique (“we,” “us,” or “our”) operates this website and online store, including all related content, features, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to securely provide the Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with the Services. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs the collection and use of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or aggregated data.

Depending on how you interact with the Services, we may collect the following types of personal information:

  • Contact information, including your name, email address, billing address, shipping address, and phone number

  • Order and transaction information, such as products purchased, order history, returns, exchanges, and payment confirmations

  • Payment information, which is processed securely by our payment providers (we do not store full payment card details)

  • Account information, including login credentials and preferences if you create an account

  • Customer communications, including messages sent to us for inquiries or support

  • Device and usage data, such as IP address, browser type, and interactions with our website

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you make a purchase, contact us, or use the Services

  • Automatically through your device when you browse or interact with the Services, including through cookies and similar technologies

  • From service providers who support our operations, such as payment processing, analytics, fulfillment, and customer support

  • From partners or third parties, where permitted by law

How We Use Your Personal Information

We use personal information to:

  • Provide and operate the Services, including processing payments, fulfilling orders, shipping products, and handling returns

  • Enhance and personalize your experience, such as remembering preferences and recommending relevant products

  • Communicate with you, including order updates, customer support, and service-related notifications

  • Send marketing communications, where permitted by law and subject to your preferences

  • Protect our business and customers, including fraud prevention, security monitoring, and legal compliance

Marketing and Advertising

We may use personal information to deliver marketing communications and advertisements, including through third-party platforms. These ads may be based on your interactions with our store or other websites.

Depending on your location, you may have the right to opt out of certain targeted advertising. You may also unsubscribe from promotional emails at any time using the link provided in our emails.

How We Share Personal Information

We may share personal information in limited circumstances, including:

  • With Shopify and trusted service providers that help operate our store (such as payment processing, shipping, analytics, and customer support)

  • With marketing and advertising partners, subject to applicable laws and your privacy rights

  • To comply with legal obligations, enforce our policies, or protect our rights and the rights of others

  • In connection with a business transaction, such as a merger or acquisition

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and improve its platform. Information collected through our store may be transferred to and processed in countries outside your own.

To learn more about how Shopify handles personal information and your rights, visit:
https://privacy.shopify.com

Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

The Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access or request a copy of your personal information

  • The right to request correction or deletion of your information

  • The right to opt out of certain data sharing or targeted advertising

  • The right to unsubscribe from marketing communications

We may need to verify your identity before fulfilling certain requests, as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: Support@essentique.shop